Refund Policy

1. Money-back guarantee

We offer a 7-day money-back guarantee from the official start date of your course (as communicated at enrolment). If you are not satisfied with the course or our services, you may request a full refund of the course fee paid, provided that your request is received by us in writing (e.g. by email) within 7 calendar days of the course start date. The refund will be processed to the original payment method or as otherwise agreed, subject to our payment processor's timelines and any applicable bank or payment delays.

This guarantee applies to the initial course fee. It does not apply to separate fees (e.g. placement-guarantee add-ons, instalment charges, or third-party costs) unless expressly stated in your enrolment agreement. We reserve the right to refuse or limit refunds where we have reason to believe that the guarantee is being abused or that enrolment was obtained through misrepresentation.

2. After the guarantee period

Refund requests received after the 7-day guarantee period has elapsed are not guaranteed. We may consider such requests on a case-by-case basis, taking into account the circumstances (e.g. serious technical issues preventing access, documented medical or family emergencies). Any refund granted after the guarantee period may be partial and at our sole discretion.

Fees paid under instalment plans, placement-guarantee programmes, or other special arrangements are subject to the terms agreed at the time of enrolment. Those terms may specify different refund or cancellation conditions, including non-refundable portions or deadlines. In the event of conflict between this Refund Policy and a written enrolment or payment agreement, the enrolment or payment agreement shall prevail for the relevant programme.

3. How to request a refund

To request a refund, send an email to support@go2x.live with the subject line "Refund request" (or similar). Include your full name, the email and phone number associated with your enrolment, the course or product name, and the reason for your request. For requests within the 7-day guarantee period, please state the course start date. We may ask for additional information or documentation to process your request.

We aim to respond to refund requests within 5 business days of receipt. If your refund is approved, we will process it in accordance with our payment partner's procedures. Refunds may take additional time to appear in your account depending on your bank or payment provider. We are not responsible for delays caused by third-party processors or financial institutions.

4. Cancellation by Go2X

If we cancel a course or discontinue a service before delivery, we will offer you a full refund of the fee paid for that course or service, or the option to transfer to another course or cohort where available. We will notify you by email or through our platform and will process the refund within a reasonable period. We are not liable for any indirect or consequential losses arising from such cancellation beyond the refund of the fee paid.

5. Contact

For any refund-related questions or to submit a refund request, contact us at support@go2x.live. We will respond in accordance with our usual support practices. Disputes relating to refunds may also be subject to our Terms of Service, including any provisions on governing law and dispute resolution.